In 2017, we conducted a service user evaluation, speaking to 72 respondents across all our services including which elements of our service they engaged with and feedback on our services including suggestions for improvements.
We’re very proud to see that the feedback from each of the services consistently showed the value of the relationships with staff and the benefit of the support they received. Feeling listened to was something that came up in feedback repeatedly across all services. 71 out of 72 questionnaire respondents either ‘completely agreed’ or ‘slightly agreed’ with the following statements: I feel that staff work hard to support me and I feel respected and listened to.
Read the full report here: Summary Report Service User Evaluation 2017.